Customer Service and Event Sales Coordinator

By | Jobs

Customer Service and Event Sales Coordinator (full-time)

We’re looking for a responsible, confident, energetic and reliable individual to champion Dueling Axes’ customer service and event sales efforts. Your job will be highly important in ensuring our customers receive the individualized attention we have deemed as one of our core values to deliver the absolute best customer satisfaction experience. This position will require a flexible 30-40-hour work week and will offer additional opportunity for growth as Dueling Axes expands. Compensation is negotiable. Company cell phone and laptop will be provided.

The Customer Service and Event Sales Coordinator will report directly to the COO and work closely with the CMO and General Manager of each location to coordinate customer events, scheduling, space tours and offsite events. This position’s core function is to answer inbound phone calls and email requests for information regarding company operations, reservations, general questions, customer service inquiries and representing the company at offsite events. This position will also be expected to engage in prospecting efforts to find leads and sell group events including but not limited to small, large and corporate group events.

The ideal candidate will have strong phone and email communication skills with a sharp business mindset. They should be skilled at organizing and solving problems with an extreme aptitude for exceptional customer service. They will carry themselves with a professional personal presentation and keep timeliness in response at the forefront of their daily responsibilities.

PLEASE NOTE: Dueling Axes will provide full training for all aspects of this position. This role is intended to be a nontraditional full time position meaning the ideal candidate will be able to work remotely but also be required to occasionally work out of normal business hours. More information on this will be provided during the interview process.

APPLY HERE

Customer Service and Event Sales Coordinator Responsibilities

  • Answer all inbound phone calls and emails as quickly as possible.
    • In the event of missed calls, call back as soon as possible (whether voicemail was left or not), check voicemails and call back prepared with appropriate information.
  • Understand and know all company policies and operational details. Be able to answer all questions asked via phone call, email or in person, take reservations over the phone, take deposits, book groups in scheduling software. (software training will be provided).
  • Manage all info@theduelingaxes.com email requests and inquiries.
  • Prospect, cold call and knock doors for new corporate business opportunities.
  • Follow up with past inquiries to move sales pipeline into final sale. Answer any current group questions and make the booking process as easy as possible.
  • Go through upcoming week in scheduling software. Reach out to upcoming groups coming in to ensure all participants have signed waivers, ask and provide catering information, answer all questions and set expectations of how their event will take place including who will be working their event.
  • Review recent bookings in the scheduling software. Look for 1 person bookings, larger parties etc. Reach out to any one-person groups to confirm number of people in party. Adjust reservation as needed.
  • Respond to community involvement and donation requests. In the event of participation, coordinate donation and logistic of getting material to recipient.
    • When donating gift certificates, record all information for recipient. (Name, group, exp. date, tax ID and when certificate was redeemed).
  • Attend tradeshows and networking events on behalf of Dueling Axes.
  • When booking events outside of normal business hours. Coordinate with location management to ensure staffing requirements can be met.
  • Track and record tax-exempt groups (group name, date of event, tax id number, event cost, etc.).
  • Be responsible for marketing and tradeshow material for events. (material will be created for you, but you will be responsible for organizing and transporting material to events).
  • Periodically pick up marketing and other material from printers (within Columbus)
  • Update customer contact information as needed in the event of a failed email delivery communication.
  • Try to answer calls during shop hours when shop seems busy.
  • Act as gatekeeper to calls and emails coming in asking for access to business executive management and ownership.

 Requirements

  • Will hire for attitude and train for skill.
  • Will be required to learn and master all responsibilities for setting reservations within scheduling software, front desk duties, and company operational information (Dueling Axes will train for this).
  • Self starter, self motivated and able to produce in an unsupervised setting.
  • Trust worthy, responsible and punctual.
  • Mastery of customer service principles.
  • Proficient math skills.
  • Organizational abilities.
  • Interpersonal and communication skills.
  • Problem-solving attitude.
  • Schedule flexibility.
  • Ability to work occasional evenings and weekends.
  • Be over the age of 18 and eligible to work in the United States.
  • Confident and outgoing personality.
  • Health and safety conscious.
  • Reliable, self-motivated and responsible.
  • Have reliable means of transportation.

APPLY HERE

If you want to be part of a growing, local company that is focused on fun and customer service, this is for you. Dueling Axes, an urban axe throwing lounge, opened its doors in 2018 and quickly became one of the area’s most sought after experiences. We provide a unique, fun and safe experience to our customers by providing an approachable, inviting atmosphere, good music and an experience you cannot forget.

If you or someone you know is interested in an opportunity like this, please send a resume to info@theduelingaxes.com, attention Jess & Paul.

Assistant Manager Copy

By | Jobs

Dueling Axes Assistant Manager (full-time)

[This position has been filled. However, we will be hiring for it again later in 2019. If you are interested in this position, please send your resume as noted below] We’re looking for a responsible, confident, energetic and reliable individual to help the General Manager run our Dueling Axes location in downtown Columbus. Your job will be highly important in ensuring the associate team meets its goals of efficiency and customer satisfaction. This position will require 30-40 hours a week and will offer additional opportunity for growth as Dueling Axes grows.

The Assistant Manager will report directly to the General Manager and assist in the daily operations of the store, train coaches and hosts, monitor inventory and work with the General Manager to order inventory/merchandise based on need. You will have management responsibilities including opening and closing of the store, ensuring high level of staff performance, assist in employee scheduling as needed and participate in Dueling Axes special events. The Assistant Manager will also be aware of consumer behavior to ensure our store meets and exceeds client expectations.

The ideal candidate will have retail manager skills with a sharp business mindset. They should be skilled at organizing and solving problems with an extreme aptitude for customer service. Interpersonal and mediation skills will also be very useful as you’ll often be acting as liaison between managers, employees and customers. Ultimately, the duties of the Assistant Manager are to make sure the store operates effectively and that we keep our customers safe and happy.

APPLY HERE

Assistant Manager Responsibilities

  • Coordinate daily customer service operations (e.g. hosting, coaching, reservation management and payments)
  • Supervise and motivate staff to perform their best
  • Act as our store’s representative and set an example for our staff
  • Assist the General Manager in planning and implementing strategies to attract customers
  • Monitor and maintain store inventory
  • Assist in evaluating employee performance and identify hiring and training needs
  • Coach and support new and existing coaches and hosts
  • Suggest training programs and techniques
  • Communicate with customers and evaluate their needs
  • Handle any complaints from customers
  • Make sure all employees adhere to company’s policies and guidelines

 Requirements

  • Will hire for attitude and train for skill
  • Will be required to learn and master all responsibilities for coaching and running front desk (Dueling Axes will train for this)
  • Managerial or similar experience preferred but not required
  • Trust worthy, responsible and punctual
  • Experience with performance evaluation processes
  • Mastery of customer service principles
  • Proficient math skills
  • Leadership and organizational abilities
  • Interpersonal and communication skills
  • Problem-solving attitude
  • Flexibility to work in shifts
  • Ability to work evenings and weekends
  • Be over the age of 18 and eligible to work in the United States
  • Confident and outgoing personality
  • Health and safety conscious
  • Reliable, self-motivated and responsible
  • Have reliable means of transportation

APPLY HERE

If you want to be part of a growing, local company that is focused on fun and customer service, this is for you. Dueling Axes, an urban axe throwing lounge, opened its doors in 2018 and quickly became one of the area’s most sought after experiences. We provide a unique, fun and safe experience to our customers by providing an approachable, inviting atmosphere, good music and an experience you cannot forget.

If you or someone you know is interested in an opportunity like this, please send a resume to info@theduelingaxes.com, attention Jess & Paul.

Columbus Staycation – Giveaway

By | News

An Amazing Axe Throwing Staycation in Downtown Columbus

Enjoy Your Hometown with Great Food, Entertainment and – of Course – Axe Throwing

With school back in session and the holiday season right around the corner, it’s easy to feel burned out by the hustle and bustle of daily life. Thankfully, downtown Columbus is rich in both comforts and exciting entertainment and dining options to help you feel refreshed and ready to take on the world again. This is the ultimate guide to your dream Columbus staycation.

The Perfect Location for Your Columbus Staycation

Start your weekend vacation at home by checking in to the Westin Great Southern Columbus, a 4-star hotel right in the heart of downtown. The rich, red-brick exterior houses rooms decked out with every modern amenity, including pillow top mattresses and rainfall showerheads. The premium location places you minutes away from countless restaurants, bars and family-friendly forms of entertainment, including Ohio’s premier axe throwing lounge, Dueling Axes.

A Highly Axe-essible Activity

While axe throwing may seem intimidating at first, Dueling Axes guarantees a safe and comfortable experience that combines individual coaching and free-form game play, all in an upscale, urban lounge environment. Children as young as five years old have been able to successfully stick bullseyes, making it a great option for both kids and kids at heart. Parents can enjoy the stress relief of throwing axes while enjoying an adult beverage, whether brought from home or delivered in from one of the many neighborhood restaurants, and kids love taking on the new challenge of axe throwing. Guests can choose from about a dozen game play options and set their own pace of throws, making it a great option for kids to teens and in between!

Reserve Your Lane Now

Great Eats Just an Axe’s Throw Away

Nothing works up an appetite quite like axe throwing, and thankfully, Dueling Axes’ convenient downtown location makes it just a moment’s walk away from a wide variety of dining options. Looking to keep things casual? Grab a pizza from Mikey’s Late Night Slice or a gourmet dog from Dirty Frank’s Hot Dog Palace, both located just across the street from Dueling Axes. Pecan Penny’s and The Walrus, both located right around the corner on Main Street, offer up classic BBQ and upscale American standards, respectively. Got a group of adventurous eaters with you? Stop by El Camino Inn for twists on Mexican street food and craft cocktails. With so many options to choose from, there’s truly something to keep everyone in the family happy.

Making Your Columbus Staycation Dreams Come TrueColumbus staycation

Sound like an award-winning weekend? Well, you’re in luck! Dueling Axes is proud to call Columbus, Ohio its home, and wants to share the fun with all of its fans. Dueling Axes has teamed up with the Westin to offer up a dream Columbus staycation package that is sure to delight. Visit our Instagram page and look for the GIVEAWAY POST mentioning this blog. Follow @duelingaxes on Instagram and Facebook, tag your axe-wielding friends and comment with why you deserve to win this Columbus Staycation package for a chance to win a night’s stay at the Westin and a 1-hour axe throwing package for 2 people! To top it off, we’re offering up a classic pie at Mikey’s and two $25 gift cards, one to Dirty Franks and one to The Walrus. It’s the perfect package for planning a Columbus staycation. Follow the link for additional details and how to enter!

Enter Today

Dueling Axes Announces Expansion, Anniversary Tournament Series

By | News

ORIGINALLY POSTED BY COLUMBUS UNDERGROUND JUNE 20, 2019

Dueling Axes Announces Expansion, Anniversary Tournament Series

Dueling Axes Expansion

 

 

 

 

 

 

 

 

 

 

 

 

 

Dueling Axes axe-throwing lounge in Downtown Columbus will celebrate its one-year anniversary on July 7. In celebration, the lounge announces an expansion into New Albany, as well as a tournament series and other promotions.

The lounge will expand to New Albany as part of the Hamilton Quarter expansion southeast of Hamilton and 161. The development is also the future site of a Target Next Generation store, Hobby Lobby, and a host of other retail businesses and restaurants.

Dueling Axes’ expansion will double the size of its Downtown location — which will allow for twice as many lanes, but with the same rustic feel. The space will also include a private meeting room and a traditional parking lot.

The lounge is looking at an opening in 2020.

“That kind of opens up a new market for us, that northeast side of Columbus,” said Jess Hellmich, co-owner of Dueling Axes. “There’s a whole group of people that only stay Downtown or inside 270. And then there’s a whole group that don’t want anything to do with Downtown.”

A part of Dueling Axes’ formal one-year anniversary celebration is a set of 32-person, bracket-style tournaments on three nights in July. For a $20 fee, individuals can compete for one of six spots in the finals. The winner will get tickets to a Columbus Clippers game, and get the chance to make the “first axe throw” ahead of the game.

“Instead of your first pitch, we’re going to set up a target and someone’s going to be able to throw an ax over home plate,” explains Hellmich.

Tickets will also be given away, as well as company merch, restaurant gift cards and gift certificates to the lounge.

The celebration also incorporates a number of promotions, including summer happy hour pricing on Wednesdays, Thursdays and Sundays through Labor Day. On Sunday, July 7, the day of the anniversary, one-hour reservations will cost $10 a person for a minimum of four-person groups.

Hellmich and Paul Sherry, co-owner of Dueling Axes, say the past year has gone by quickly. They now have 10 people on staff, and the response from patrons has exceeded expectations.

“No injuries. Two splinters, I suppose,” said Sherry. “Most people come in, they pick it up right away.”

“Coming in on a Saturday night and seeing a bunch of coolers in here, with people just having a good time. It’s something else,” said Hellmich. “You don’t see it in a lot of places.”

“Columbus has really embraced axe throwing,” said Sherry.

More information, including registration for the tournament, can be found online at theduelingaxes.com.

Columbus Navigator Thursday Night Throw Down

By | News

ORIGINAL POST VIA COLUMBUS NAVIGATOR

You Can Show Off Your Axe Throwing Skills In This 32-Person Tournament

How good is your axe throwing arm?

You can put it to the test at the first ever public axe throwing tournament hosted by Dueling Axes. The company is celebrating their one year anniversary with a 32-person double elimination tournament which will kick off on July 11. Every Thursday throughout July at 6:30, participants will be able to see just how good they are at chucking axes at the wall! The championship will take place on August 1 and the winner of the tournament will get to throw the first pitch at a Clippers home game on August 19. Oh, did we mention that instead of throwing a ball, the winner will obviously be tossing an axe!

Axe Throwing Tournament

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Tickets are $20/tournament and participants are allowed to compete on multiple dates. For more info, or to sign up for the tournament, please click here.

Thursday Night Throw DownStart warming up that throwing arm, folks!

 

Urban Axe Throwing Founder Interviewed by 614 Startups

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The Urban Axe Throwing Interview

The small business atmosphere in Columbus, Ohio is booming! According to the Columbus Dispatch, Columbus has been known to be one of the top cities for new business growth. So, it sounds like Downtown Columbus is the perfect location for an urban axe throwing lounge, no?614 Startups Jess Hellmich Interview

Owner, Jess Hellmich was interviewed by Elio Harmon of 614 Startup Podcast about the Idea, Scale, and Impact of the urban axe throwing lounge, Dueling Axes.  On S2E5, Elio asks how the idea of bringing an axe throwing facility to Downtown Columbus came about. Co- Owners Jess Hellmich and Paul Sherry may or may not have talked about it over drinks after a poker game. They were looking to bring a different activity, that many people have not tried, to Downtown Columbus. They saw an opportunity in the axe throwing industry and decided they wanted to be the best. The process was tough, and long. But once they landed a location on South 4th Street in Downtown Columbus, in the middle of a community of other great small businesses, everything started falling into place. With help from their construction backgrounds, Jess and Paul put every screw into the space that Dueling Axes calls home. After a year and a half from start to finish, the urban axe throwing lounge opened in July 2018. Since opening, Jess and Paul have figured out what works best for them, what works best for business, and have only heard positive reviews.

The axe throwing industry is new but growing at a rapid pace. It is not only perfect for date night but also great for corporate groups to take a break from the computer screen to focus on something different. Dueling Axes has hosted a plethora of private events including birthday parties, bachelor and bachelorette parties, and even fundraising events. Axe throwing is a safe, fun activity that suits any age, any fitness level, and a great way to relieve stress. Next time you are looking to plan a night out for family or friends, come check out Dueling Axes.

About 614 Startups:

At 614Startups, we believe that entrepreneurship has the potential to create a better world and that Columbus, Ohio will become the global capital for startup growth and innovation.

With this as our mantra, we are building a digital media company that provides a platform for entrepreneurs to tell their story and for startups to increase their brand awareness. Our goal is to become the leading source for startup news and interviews in Columbus. Contact us at info@614startups.com.614 startups logo

Make sure to check out the 614 Startup Podcast about Dueling Axes here.

Dueling Axes is Officially Open Downtown

By | News

Dueling Axes is Officially Open Downtown Columbus

ORIGINALLY POSTED BY COLUMBUS NAVIGATOR on July 13, 2018 – see the original axe throwing lounge article here.

 

Has date night gotten stale?

Have you and your friends been looking for something fun to do, other than dinner and drinks? This Saturday, your newest night out destination has its grand opening.  Lucky for us, we were able to take a sneak peek.

 

Dueling Axes is straightforward, and no frills. Which is not a downside.  After a short review of safety rules and a demonstration, our expert, Mike, got us started without much delay. The premise is simple, you are throwing an ax at a wooden target. It is, of course, comparable to Columbus Ax Throwing, which we covered HERE.  But having experienced both places, the atmosphere and convenience differ greatly.

Being downtown and close to lots of different restaurant, bar, and nightlife action certainly has its advantages. At Dueling Axes, you are within a few blocks of Mikey’s Late Night Slice, The Walrus, 16 Bit Bar + Arcade, and many more.  Plus, with the added bonus of the CBus, you can park once, and enjoy much of what downtown has to offer.

Another appealing feature of this new hot spot is the BYOB aspect. You are welcome to bring in both outside food and drink.  For those of you over 21, this is a real lure. No more paying $6 for one beer, you can bring an entire 6 pack to share with a friend, and still come out ahead.  In the future, the owners are anticipating a rotating selection of food trucks parked outside, but until then, feel free to stop at Dirty Frank’s and bring your own “Classy Lady” to snack on.

While I did not see this noted on the website, closed toed shoes are a requirement to throw axes, for obvious reasons.  It is, however, listed on site as one of the safety rules.  So, even though it’s summer and your toes are looking nice, make sure to dress accordingly, so you get to keep all ten of them.

The interior of Dueling Axes is industrial and modern. Think Edison bulbs, leather, and exposed beams. There’s ample seating for each of the eight throwing lanes, at bar height tables with stools. Additionally, there’s a lounge area tucked into the corner if you feel like hanging out after your time slot to watch more of the action.

Your “host” will leave you with a set of instructions for different games to play, tic tac toe and 21, among others. For this week’s soft opening, it was just my husband and I, but I could see the attraction of coming with a large group. Each lane can accommodate groups up to 12, and booking is conveniently available online.

As I mentioned, this wasn’t my first rodeo, but I’m not terribly good. I did score one bullseye (picture for posterity, obvi), but my husband might have a future in the Lumberjack Games. He beat me soundly in each game we played, despite giving me a handicap.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Currently, you enter through the revolving doors, into a lobby space, and Dueling Axes is to your right. In order to become ADA compliant, they are in the process of adding an extra entrance, directly into the space, which should be completed in the next few weeks. This weekend only, in honor of the grand opening, you can book a lane at just $10 per person/per hour (July 14 & 15 only).

My only complaint would be that it can feel a little crowded if you have a group playing together on a lane. You want to stand close enough to watch, but you also cannot enter the lane, which leaves a few feet of prime viewing real estate.  But really, I didn’t find that people were clamoring over each other to get a glimpse at my husbands ax prowess, so as long as you like the people you are with, it’s no big.

Dueling Axes is locally owned and operated, and located at 309 S 4th St. So if you’ve ever axe’d yourself if you woodlike to try something new, there’s no time for splitting hairs, go check ’em out!

Tracie Baum

Tracie is an extroverted introvert who loves expensive cheese and cheap wine. A wearer of socks with sandals, she abhors whistling. When not spending time with her family, you can find her creating new puns to embarrass them with.

Axe Throwing Lounge Coming Soon to Downtown Columbus

By | News

Axe Throwing Lounge Coming Soon to Downtown Columbus

ORIGINALLY POSTED BY COLUMBUS UNDERGROUND on April 27, 2018 – see the original axe throwing lounge article here.

Axe in stumpAxe throwing lounge Dueling Axes is set for a late spring opening in Downtown Columbus, at the corner of South Fourth Street and Noble Street.

Co-owners Jess Hellmich and Paul Sherry have known each other several years and worked together at a roofing company in Westerville. Hellmich ran its marketing department while Paul worked on the operations side, before working together to help start a distribution company in 2015. With a drive to open their own business, Hellmich and Sherry came across the concept of axe thowing. It’s a nice change of pace from the world of construction, Hellmich says.

“It’s really fun, not only to do, but to be part of the operation, of the planning and the running of the company,” Hellmich says. “It’s fun and it’s simple. It’s pretty straightforward.”

Anyone hesitant to try axe throwing should know it’s much less intimidating than one might think, Hellmich says. There haven’t been any reports of major injuries in the sport, and there will be trained professionals on site for safety briefings and coaching.

“The experience of just throwing the hatchet down the lane is extremely fun and satisfying,” Hellmich says. “So we encourage everyone to try. There’s something about it that just draws you in.”

“And by the way, you certainly don’t have to be a lumberjack to have fun doing the activity,” Sherry says. “No big beards are required, no flannel shirts…As long as you have the strength to get the axe to stick to the target, it’s fun for just about everybody.”

3D rendering of the Dueling Axes interior layoutDueling Axes will be BYOB, allowing outside beer, wine and food. The focus will be on the experience of axe throwing, Sherry says, rather than it becoming a bar with axe throwing in the background.

“The great thing about being [Downtown] is that we have awesome bars, awesome restaurants, really great neighbors here,” says Sherry. “This is really part of someone’s evening. We’re hoping that people will come here, have some fun, then go out to dinner, then go out to the bars. Kind of a new date night.”

What also makes the location great is being a part of the Downtown community, Hellmich says.

“We encourage and want to be a part of that community and help people be in the area and have a good time with us,” he says. “There’s such a big presence in the Short North, and we’re down on the south side, but there a really great community and nightlife [Downtown]. We want to be part of it and help spread the word.”

Dueling Axes will be located at 309 S. Fourth St. For more information, visit theduelingaxes.com.

Columbus Axe Throwing at Dueling Axes Location Update

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Columbus axe throwing with Dueling Axes at The New USCC building

Dueling Axes will be providing a space, coaching and equipment for the only Columbus axe throwing lounge coming to Downtown. We are located on the first floor at The New USCC building @ 309 S 4th Street, Columbus, OH 43215. We are currently renovating our space but will be open in late Spring 2018. Lot’s of hard work going on. We can can’t wait to see you there! You can visit the reservation page to book your axe throwing lane now.

When you visit us, remember that we are less than a block away from The Walrus,  Dirty Franks, Late Night Slice, and 16-Bit Bar + Arcade. Plan a night on S 4th Street with dinner, Columbus axe throwing at Dueling Axes and drinks. We are a BYOB and outside-food friendly establishment so grab a six-pack, a pizza, and your friends and we’ll make sure you have an axe throwing experience like you can’t have anywhere else in the country.

Columbus axe throwing at Dueling Axes Google location

 

 

 

 

 

Schedule Your Axe Throwing Reservation Now

We’d Rather Be Axe Throwing

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Axe Throwing or Bust

I mean, come on, wouldn’t you rather be axe throwing instead of sitting behind your desk or running errands? I know we would, but we’re busy getting Dueling Axes ready for you so you have a place to go. Dueling Axes is opening up in Downtown Columbus in Spring 2018. Get ready, it will be here before you know it! While we’re breaking down pallets and grinding metal, start practicing so you can win all the bragging rights.

 

Schedule Your Axe Throwing Reservation Now