Customer Service and Event Sales Coordinator

By | Jobs

Customer Service and Event Sales Coordinator (full-time)

We’re looking for a responsible, confident, energetic and reliable individual to champion Dueling Axes’ customer service and event sales efforts. Your job will be highly important in ensuring our customers receive the individualized attention we have deemed as one of our core values to deliver the absolute best customer satisfaction experience. This position will require a flexible 30-40-hour work week and will offer additional opportunity for growth as Dueling Axes expands. Compensation is negotiable. Company cell phone and laptop will be provided.

The Customer Service and Event Sales Coordinator will report directly to the COO and work closely with the CMO and General Manager of each location to coordinate customer events, scheduling, space tours and offsite events. This position’s core function is to answer inbound phone calls and email requests for information regarding company operations, reservations, general questions, customer service inquiries and representing the company at offsite events. This position will also be expected to engage in prospecting efforts to find leads and sell group events including but not limited to small, large and corporate group events.

The ideal candidate will have strong phone and email communication skills with a sharp business mindset. They should be skilled at organizing and solving problems with an extreme aptitude for exceptional customer service. They will carry themselves with a professional personal presentation and keep timeliness in response at the forefront of their daily responsibilities.

PLEASE NOTE: Dueling Axes will provide full training for all aspects of this position. This role is intended to be a nontraditional full time position meaning the ideal candidate will be able to work remotely but also be required to occasionally work out of normal business hours. More information on this will be provided during the interview process.

APPLY HERE

Customer Service and Event Sales Coordinator Responsibilities

  • Answer all inbound phone calls and emails as quickly as possible.
    • In the event of missed calls, call back as soon as possible (whether voicemail was left or not), check voicemails and call back prepared with appropriate information.
  • Understand and know all company policies and operational details. Be able to answer all questions asked via phone call, email or in person, take reservations over the phone, take deposits, book groups in scheduling software. (software training will be provided).
  • Manage all info@theduelingaxes.com email requests and inquiries.
  • Prospect, cold call and knock doors for new corporate business opportunities.
  • Follow up with past inquiries to move sales pipeline into final sale. Answer any current group questions and make the booking process as easy as possible.
  • Go through upcoming week in scheduling software. Reach out to upcoming groups coming in to ensure all participants have signed waivers, ask and provide catering information, answer all questions and set expectations of how their event will take place including who will be working their event.
  • Review recent bookings in the scheduling software. Look for 1 person bookings, larger parties etc. Reach out to any one-person groups to confirm number of people in party. Adjust reservation as needed.
  • Respond to community involvement and donation requests. In the event of participation, coordinate donation and logistic of getting material to recipient.
    • When donating gift certificates, record all information for recipient. (Name, group, exp. date, tax ID and when certificate was redeemed).
  • Attend tradeshows and networking events on behalf of Dueling Axes.
  • When booking events outside of normal business hours. Coordinate with location management to ensure staffing requirements can be met.
  • Track and record tax-exempt groups (group name, date of event, tax id number, event cost, etc.).
  • Be responsible for marketing and tradeshow material for events. (material will be created for you, but you will be responsible for organizing and transporting material to events).
  • Periodically pick up marketing and other material from printers (within Columbus)
  • Update customer contact information as needed in the event of a failed email delivery communication.
  • Try to answer calls during shop hours when shop seems busy.
  • Act as gatekeeper to calls and emails coming in asking for access to business executive management and ownership.

 Requirements

  • Will hire for attitude and train for skill.
  • Will be required to learn and master all responsibilities for setting reservations within scheduling software, front desk duties, and company operational information (Dueling Axes will train for this).
  • Self starter, self motivated and able to produce in an unsupervised setting.
  • Trust worthy, responsible and punctual.
  • Mastery of customer service principles.
  • Proficient math skills.
  • Organizational abilities.
  • Interpersonal and communication skills.
  • Problem-solving attitude.
  • Schedule flexibility.
  • Ability to work occasional evenings and weekends.
  • Be over the age of 18 and eligible to work in the United States.
  • Confident and outgoing personality.
  • Health and safety conscious.
  • Reliable, self-motivated and responsible.
  • Have reliable means of transportation.

APPLY HERE

If you want to be part of a growing, local company that is focused on fun and customer service, this is for you. Dueling Axes, an urban axe throwing lounge, opened its doors in 2018 and quickly became one of the area’s most sought after experiences. We provide a unique, fun and safe experience to our customers by providing an approachable, inviting atmosphere, good music and an experience you cannot forget.

If you or someone you know is interested in an opportunity like this, please send a resume to info@theduelingaxes.com, attention Jess & Paul.

Assistant Manager Copy

By | Jobs

Dueling Axes Assistant Manager (full-time)

[This position has been filled. However, we will be hiring for it again later in 2019. If you are interested in this position, please send your resume as noted below] We’re looking for a responsible, confident, energetic and reliable individual to help the General Manager run our Dueling Axes location in downtown Columbus. Your job will be highly important in ensuring the associate team meets its goals of efficiency and customer satisfaction. This position will require 30-40 hours a week and will offer additional opportunity for growth as Dueling Axes grows.

The Assistant Manager will report directly to the General Manager and assist in the daily operations of the store, train coaches and hosts, monitor inventory and work with the General Manager to order inventory/merchandise based on need. You will have management responsibilities including opening and closing of the store, ensuring high level of staff performance, assist in employee scheduling as needed and participate in Dueling Axes special events. The Assistant Manager will also be aware of consumer behavior to ensure our store meets and exceeds client expectations.

The ideal candidate will have retail manager skills with a sharp business mindset. They should be skilled at organizing and solving problems with an extreme aptitude for customer service. Interpersonal and mediation skills will also be very useful as you’ll often be acting as liaison between managers, employees and customers. Ultimately, the duties of the Assistant Manager are to make sure the store operates effectively and that we keep our customers safe and happy.

APPLY HERE

Assistant Manager Responsibilities

  • Coordinate daily customer service operations (e.g. hosting, coaching, reservation management and payments)
  • Supervise and motivate staff to perform their best
  • Act as our store’s representative and set an example for our staff
  • Assist the General Manager in planning and implementing strategies to attract customers
  • Monitor and maintain store inventory
  • Assist in evaluating employee performance and identify hiring and training needs
  • Coach and support new and existing coaches and hosts
  • Suggest training programs and techniques
  • Communicate with customers and evaluate their needs
  • Handle any complaints from customers
  • Make sure all employees adhere to company’s policies and guidelines

 Requirements

  • Will hire for attitude and train for skill
  • Will be required to learn and master all responsibilities for coaching and running front desk (Dueling Axes will train for this)
  • Managerial or similar experience preferred but not required
  • Trust worthy, responsible and punctual
  • Experience with performance evaluation processes
  • Mastery of customer service principles
  • Proficient math skills
  • Leadership and organizational abilities
  • Interpersonal and communication skills
  • Problem-solving attitude
  • Flexibility to work in shifts
  • Ability to work evenings and weekends
  • Be over the age of 18 and eligible to work in the United States
  • Confident and outgoing personality
  • Health and safety conscious
  • Reliable, self-motivated and responsible
  • Have reliable means of transportation

APPLY HERE

If you want to be part of a growing, local company that is focused on fun and customer service, this is for you. Dueling Axes, an urban axe throwing lounge, opened its doors in 2018 and quickly became one of the area’s most sought after experiences. We provide a unique, fun and safe experience to our customers by providing an approachable, inviting atmosphere, good music and an experience you cannot forget.

If you or someone you know is interested in an opportunity like this, please send a resume to info@theduelingaxes.com, attention Jess & Paul.

Columbus Staycation – Giveaway

By | News

An Amazing Axe Throwing Staycation in Downtown Columbus

Enjoy Your Hometown with Great Food, Entertainment and – of Course – Axe Throwing

With school back in session and the holiday season right around the corner, it’s easy to feel burned out by the hustle and bustle of daily life. Thankfully, downtown Columbus is rich in both comforts and exciting entertainment and dining options to help you feel refreshed and ready to take on the world again. This is the ultimate guide to your dream Columbus staycation.

The Perfect Location for Your Columbus Staycation

Start your weekend vacation at home by checking in to the Westin Great Southern Columbus, a 4-star hotel right in the heart of downtown. The rich, red-brick exterior houses rooms decked out with every modern amenity, including pillow top mattresses and rainfall showerheads. The premium location places you minutes away from countless restaurants, bars and family-friendly forms of entertainment, including Ohio’s premier axe throwing lounge, Dueling Axes.

A Highly Axe-essible Activity

While axe throwing may seem intimidating at first, Dueling Axes guarantees a safe and comfortable experience that combines individual coaching and free-form game play, all in an upscale, urban lounge environment. Children as young as five years old have been able to successfully stick bullseyes, making it a great option for both kids and kids at heart. Parents can enjoy the stress relief of throwing axes while enjoying an adult beverage, whether brought from home or delivered in from one of the many neighborhood restaurants, and kids love taking on the new challenge of axe throwing. Guests can choose from about a dozen game play options and set their own pace of throws, making it a great option for kids to teens and in between!

Reserve Your Lane Now

Great Eats Just an Axe’s Throw Away

Nothing works up an appetite quite like axe throwing, and thankfully, Dueling Axes’ convenient downtown location makes it just a moment’s walk away from a wide variety of dining options. Looking to keep things casual? Grab a pizza from Mikey’s Late Night Slice or a gourmet dog from Dirty Frank’s Hot Dog Palace, both located just across the street from Dueling Axes. Pecan Penny’s and The Walrus, both located right around the corner on Main Street, offer up classic BBQ and upscale American standards, respectively. Got a group of adventurous eaters with you? Stop by El Camino Inn for twists on Mexican street food and craft cocktails. With so many options to choose from, there’s truly something to keep everyone in the family happy.

Making Your Columbus Staycation Dreams Come TrueColumbus staycation

Sound like an award-winning weekend? Well, you’re in luck! Dueling Axes is proud to call Columbus, Ohio its home, and wants to share the fun with all of its fans. Dueling Axes has teamed up with the Westin to offer up a dream Columbus staycation package that is sure to delight. Visit our Instagram page and look for the GIVEAWAY POST mentioning this blog. Follow @duelingaxes on Instagram and Facebook, tag your axe-wielding friends and comment with why you deserve to win this Columbus Staycation package for a chance to win a night’s stay at the Westin and a 1-hour axe throwing package for 2 people! To top it off, we’re offering up a classic pie at Mikey’s and two $25 gift cards, one to Dirty Franks and one to The Walrus. It’s the perfect package for planning a Columbus staycation. Follow the link for additional details and how to enter!

Enter Today

How Throwing An Axe Can Bring Your Team Closer Together

By | Axe Throwing Insights, News

Group activityFinding That Balance Between Fresh, Friendly Competition & Team Building

Every so often, the boss rallies the troops and the office gets together to do a little team building. But what do these off-site events actually do for the team?

Sometimes, they entail working together to find a common solution, smiling for a photo at the end and having a little fun along the way. But other times, they fall flat. Employees become disengaged. They start thinking about all the other things they could be doing with this time. While the main goal is to get your team to socialize, build bonds, think together and decompress, the end result can be quite the opposite.

If you want a team-building exercise that will truly engage your team and become a memory they talk about for years to come, you might want to start thinking outside the box – and down the lane.

The Effectiveness of Thinking Outside the BoxUnique Team Building Ideas Columbus

When your team catches wind of an upcoming team-building event, the last thing you want to hear in response is a chorus of drones or the disheartening “ugh, we’ve already done that.” The word “workshop” can evoke feelings of “please don’t make me.” This is supposed to be a good time, not a long, drawn out, cringy affair!

Playing “three truths and one lie” loses its luster, scavenger hunts only work if everyone is invested and seeing which group can solve a puzzle the fastest is only fun for the winner. It’s time to do something different with your squad. It’s time to throw an axe!

Because axe throwing is still a relatively new concept to a lot of folks and will certainly catch them off-guard in the best way. When you hear “team building workshop,” you don’t think throwing an axe at a target – and that’s exactly the point. Pique interest. Throw axes. Get competitive. Watch your team thrive as they aim to smash the bullseye!

You Don’t Need a Leader of the Pack

Team building exercises are designed to bring people together – but they can also push people apart or even alienate some team members, especially if the normal cast of leaders starts to take too much control. The beauty of axe throwing is that it’s an individual’s game that’s unfamiliar to most people. This mitigates the risk of forming cliques and gives everyone the chance to be the best instead of just falling in line. Everyone is learning together, while still trying to outperform each other. And, even if you’re not that great, there’s no pressure because it’s your first time!

Get Out Of The Office & Step Down the Lane

When your team gets together to throw axes down a lane, they’re not worried about work. They’re all trying to catch on faster than the next person to see who can throw an axe the best, while sipping a beer and eating pizza. It doesn’t get much better than that during or after office hours! This is exactly the type of thing they’ll post on their Instagram and talk about with their friends.

Team-building exercises don’t always have to bring people together in the conventional sense. You can get the same effect with some healthy, fun competition, especially if no one on your team is already an expert axe thrower! You’re focusing on how you can better your own throw and discussing newfound techniques with coworkers, all while realizing Jane from Accounting has a freaking cannon for an arm.

When you’re throwing a sharpened axe, there’s never a dull moment.

Dueling Axes: Where Team-Building Becomes Team-Bonding

Get out of your office and out of those stereotypical team-building exercises and step down a lane. Dueling Axes can host events as large as 120 people and allows catered food/drinks. Book your next out of the ordinary corporate team event today!

Start Team Bonding With Just One Throw!

Dueling Axes Announces Las Vegas Expansion

By | Axe Throwing Insights, News

FOR IMMEDIATE RELEASE

Dueling Axes Las Vegas Location

Rendering showcases new Dueling Axes venue coming to AREA15 in 2020.

(Rendering Courtesy of Dueling Axes)

 

DUELING AXES ANNOUNCES LAS VEGAS EXPANSION JOINING AREA15’S EVOLVING COLLECTION OF INTERACTIVE EXPERIENCES

 

Columbus, OH (October 2019) Dueling Axes is expanding west to one of the country’s most exciting retail and entertainment markets. The premiere indoor axe-throwing lounge native to Columbus, Ohio is the newest planned addition to AREA15, an experiential retail and entertainment development with a growing collection of attractions including Nomadic, Emporium, Meow Wolf Las Vegas and the recently announced cocktail and coffee bar, Oddwood.

Dueling Axes prides itself on a unique approach to customer experience, competitive play, interior design, technology and location selection. These factors make Dueling Axes the leader in the axe-throwing arena, while AREA15 represents an optimal destination for the expanding brand. As its second location, Dueling Axes’ Las Vegas location will encompass nearly triple the space and number of throwing lanes than its Columbus venue. Occupying 6,300 square feet inside AREA15, the dynamic attraction will feature 18 throwing lanes accommodating up to six participants each; four lanes will be dedicated to the VIP and private party room which accommodates groups of up to 25 guests.

Whether guests are throwing for the first or hundredth time, on a date or with a large group of friends and coworkers, Dueling Axes makes axe throwing approachable and safe for everyone, transforming the primitive activity into a high-energy pastime. The Dueling Axes’ lounge will include a beer and wine bar, and guests will be encouraged to bring their favorite takeout from any of AREA15’s eateries into the venue.

Opening in 2020, AREA15 promises to be a portal to the extraordinary, the world’s first purpose-built experiential retail and entertainment complex designed to bring the best-in-class of immersive experiences together under one roof. AREA15 will announce additional attractions and food and beverage experiences this fall.

ABOUT DUELING AXES

Dueling Axes is the nation’s premiere indoor axe throwing lounge. Satisfying the drive for new experiences, axe throwing is a fun and safe activity for groups of all sizes. Similar to darts but way more exciting, you now can experience the unique sport of axe throwing in a safe, comfortable, and modern setting. Let’s face it, you’ve thought of what it would be like to throw an axe – now you have the chance to bring your primal desires to life. With our unique approach to the sport, we’ve created a one-of-a-kind atmosphere and facility that sets us apart from the competition. No beards or flannel required. Visit theduelingaxes.com for more information.

 ABOUT AREA15

AREA15, located minutes from the Las Vegas Strip, is the world’s first purpose-built experiential retail and entertainment complex offering live events, exhilarating attractions, immersive activations, art installations, bars and eateries and much more. With a growing collection of dynamic destinations including Nomadic, Emporium, Oddwood and its anchor experience, Meow Wolf Las Vegas, AREA15 will also host ongoing pop-up events designed to attract locals and tourists of all ages when it opens in 2020. AREA15 is the development project led by a joint venture between real estate development firm Fisher Brothers and creative agency Beneville Studios, both of New York. For more information visit www.AREA15.com and follow on Instagram and Twitter: @AREA15Official; Facebook: AREA15LasVegas and YouTube: AREA15. Hashtag: #SomethingIsComing. Click here for directions and here to download high-res renderings.

 

SOCIAL MEDIA LINKS:

 Facebook: @DuelingAxes@AREA15LasVegas

Instagram:  @DuelingAxes. @AREA15Official,

Twitter: @Dueling_Axes, @AREA15Official,

YouTube: AREA15, Dueling Axes

 

HASHTAG:

#SomethingisComing

#AREA15

#DuelingAxes

#DuelingAxesLV

 

 MEDIA CONTACTS:

Liz Lane

Team Fleisher Communications

614-558-6666

liz@teamfleisher.com

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